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Important information


Tour Alteration - The Company reserves the right to change or alter any tour route as outlined in your itinerary if the prevailing conditions dictate. An equally valuable tour route will be organised and proposed to you. You have the right to accept or decline.

Liability - The Company, its agents and sub-contractors only act as agents of the passenger in all matters relating to hotel accommodation and transportation. The company cannot be held responsible for loss or damage of your luggage. It is your responsibility.
See our Terms and Conditions

           

Accommodation

Lake Duluti Serena Hotel lies on the foot of the wooded slopes of Mount Meru in Arusha Tanzania. This unique hotel lies amid coffee plantations and on the shores of Lake Duluti. The hotel is designed to echo the traditional style of the colonial coffee farms, which originally stood on this site. It lies at the gateway to the famous Tanzanian - Northern Safari Circuit. Lake Duluti Serena Hotel offers a range of tastefully furnished cottage-styled rooms with extensive landscaped gardens. Guest rooms and suites are presented in stone-built cottages style and are grouped in clusters around a flower-filled central village square. They feature marble bathrooms, double French doors, spacious and are elegantly presented in classic country-house styles.
   Room categories:
                        * Standard rooms.
                        * Suites.

   Amenities include:
   ✓ Welcome fruit basket    ✓ Red rose flower arrangement    ✓ Telephone    ✓ WiFi    ✓ Mini-bar    ✓ Digital multi-channel TV    ✓ Laundry    ✓ Valet    ✓ Shoeshine services    ✓ Mineral water    ✓ Toiletries    ✓ Bathrobe    ✓ Slippers    ✓ Snacks and drinks room service    ✓ Safe and hairdryers (from reception)    ✓ 24-hour medical service.

Note: Accommodation in this hotel can be BOOKED separately or with a Safari. (see safaris)

            

Dining facilities

Restaurants & Bars

   • Arusha restaurant - It is located within the traditionally stone-built central reception area and offer blazing log fires, lake and garden views. It offers an elegant yet relaxed ambience. Cuisine includes local and international dishes.
      - Breakfast & lunch - They are presented in buffet-style and feature a wide range of international choices. A full English breakfast is offered in this restaurant. Lunch menus include meat, poultry, fish and vegetarian options.
      - Diner - Table d'hôte dinner menus feature salad buffets, soup, entrée, pudding, cheese, biscuits and tea or coffee. Vegetarian options are always available.
   • Open-air terraces - This is where weekend buffet events are held.
   • Lakeside dining - Magical breakfasts, lunches and cocktails are arranged by the lake. Dedicated sites are presented with tables, safari chairs, bush bar and a bush kitchen with live cooking. Sun-downer cocktails are served by the beautiful lake. It offers a true safari experience.

Bar

   • Bar - It offers a wide range of both local and international beverages and a wide range of exotic cocktails.

Fitness facilities

   • Swimming pool - Enjoy the comfortable pool beds and daily fresh towels at the outdoor pool. The sun-deck will offer you scenic views of the coffee gardens while giving you hours of sunbathing pleasure.
 • Gym - The hotel gym is accessible to all guests including running, synchro, step, rowing and cycling machines as well as free weights.
   There is FREE ample parking for hotel guests.
Other activities include:
   - Billiards.
   - Darts.

Wellness facilities

Spa: It offers services which include massages, facials, manicures and pedicures. The spa facilities include a steam bath and a sauna. The spa is designed to meet your most discerning expectations while in Arusha. There is the option of a massage for two in your room.

Events : conference, meeting and wedding facilities

Business & Conferencing:
The hotel offers a series of generous rooms with external terraces, a separate reception and registration area and dedicated grounds that can be used for social events or team-building pursuits. Break-away areas for workshops, coffee and tea are available.
     • Canvas conference facility - These are built on timbered decks overlooking the lake and are equipped with state-of-the-art technology. This are conference facilities with a difference.
     • Business centre - The business centre is equipped with a range of office technology which include PCs with high-speed internet, printers, a photocopier and other services upon request.
    Conferencing includes:      ✓ Audio-visual equipment and secretarial assistance      ✓ Photocopying, fax, telephone, and stationery offered      ✓ Personalised conference coordinator      ✓ Business centre and WI-FI      ✓ Event facilities      ✓ Free Parking      ✓ Airport Pickup      ✓ Car Hire.
         
Flip charts, telephone, WiFi, & high speed internet services are available.
      (Make enquiries if you wish to use this venue for your events.)

Wedding receptions; Anniversaries; Engagements and Special days

     • Weddings are special. On offer are special wedding packages suited for the celebration.
The packages includes:      ✓ Accommodation that fits the occassion      ✓ Romantic dinners for two      ✓ Breakfast-in-bed      ✓ A traditional Maasai wedding      ✓ Live bands, local dancers or choir      ✓ Tailor-made wedding cake      ✓ Themed wedding reception.
(Contact us if you wish to use this venue for your weddings, anniversaries, engagements and those special days.)

Activities

What to do around here

     • Visiting Arusha landmarks - You can visit the old German boma, Uhuru monument, Arusha central market, Sakina supermarket, Njiro Complex, Sables square shopping village, Philips supermarket, Ngurdoto Museum, Ngurdoto Crater National Park and small Serengeti.
     • Coffee tour - It is a three-hour guided tour that wends its way through villages. One of the local farmers will walk you through the process of growing, picking and drying the berries, before a tour of the factory where the coffee is ground and packaged as the delicious final Tanzanian product.
     • Explore Lake Duluti - Go conoeing on Lake Duluti. It is a crater lake enclosed by plush slopes of forest. The lake offers good sites for picnics. You will have great views of Mt. Meru and Mt. Kilimanjaro at a distance. Guest can enjoy sundowners by the lake.
     • Mountain biking - Guests can explore the surrounding coffee plantations on a mountain bike. It is 2 hr expedition on a bicycle that meanders through colourful village life and rural scenery zigzagging up to the hills of Mt. Meru before spiralling back. It is a good day out activity for both adults and children.
     • Hike Mount Meru - It is Africa’s 5th highest mountain. Mountain climbers can hike Mt. Meru for fun which is less challenging compared to Mt. Kilimanjaro (The tallest in Africa).
     • Visit the crater lakes of Arusha National Park The park is only a short drive away. It offers the perfect day out activities for families and business teams. There is abundant wildlife to see here and park visitors can not be disappointed.
     • Guided nature walks / bird walks - You will explore the surrounding forests. They offer good sites for guided nature and bird walks. There are many bird species to see in Arusha.
     • Tanzania’s game reserves - The hotel serves as a convenient base from which to discover Tanzania’s game reserves. The game parks northern circuit have a large number of buffalo, hippo, crocodile, wild dog, lion, leopard, impala, antelope and lots more.
     • Climb Mt. Kilimanjaro - Climb the mighty snow-capped Mount Kilimanjaro in Tanzania standing at 19,341 feet. Mt. Kilimanjaro is undoubtedly the mountain climbers paradise in Africa.

Terms and Conditions

Cancellation / Prepayment: Cancellation and prepayment policies vary according to room type. Please indicate the dates of your stay and check with us the terms and conditions that apply to your requested room.
Children and extra beds
Free! Child under 2 years sharing a room with 1-2 adults.
Children above 3-11 years: 80% adult rate.
Children above 11 years: Full adult rate.
The maximum number of extra beds/children's cots permitted in a room is one.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed and authorised.
Supplements are not calculated automatically in the total costs and will have to be paid separately during your stay.
Check-in/check-out: Check-in - 12:00 noon.       Check-out - 10:00 hrs.
Groups: When booking more than 8 rooms at once, different policies on accommodation and transport discounts may apply.
Accepted credit cards: American Express , Visa , Euro/Mastercard , Diners Club
We reserve the right to pre-authorise credit cards prior to your arrival.

Additional information

     • Shuttle and taxi services.
     • Tours desk.
     • Luggage storage facilities.
     • Ample secure parking.
     • Outdoor swimming pool.
     • 24hr Electricity.
     • Guarded Complex.
Airport transfers from Kilimanjaro International airport are available. Please let us know that we need to pick you up at the airport upon your arrival. Do not assume. Some clients do make their own private transport arrangements.

Our E-Mail contacts for General Enquiries

General E-Mail: info@crombietours.com. Tours desk: sales@crombietours.com.